Paperless Accounting; Our Approach Now Includes Paperless Billing

Like the customers we serve, the team at Square 9® is always looking for ways to better improve our business, our support, and our productivity. It is no secret that we promote a philosophy of paperless business transactions and feel we should lead the way by acting as an example to our customers and resellers.

To further promote our paperless agenda, we are just wrapping up the implementation of a new financial system that will take our accounting department completely paperless. By leveraging our new ability to directly email Invoices, Statements and Credit Memos; we're projecting a completely paperless Accounting process by February 2012.

Not only will this have a major impact on our own productivity, it will also allow our resellers and customers to take full advantage of paperless billing. Why sift through piles of mail and paper to look for our communications when you can set-up SmartSearch to monitor an email folder that can properly route documents to the correct contacts. With so many vendors now standardizing on e-billing, setting up an email address for AP@company.com is a great way to start the New Year with less paper.

We will be reaching out to our customers and resellers in January to get you set up in our system for e-billing but if you are interested in becoming an early adopter, please email us at marketing@square-9.com and provide us with the email address where you would like your invoices sent.

If you are interested in having SmartSearch monitor an email folder to help get you more automated in 2012, click here for a step-by-step guide!

Happy New Year to all,

Scott Worroll
Marketing Manager

New Extended Support Hours Launch on January 23rd

At Square 9® we pride ourselves in offering the best support possible. With more and more customers taking advantage of our free product education classes, we have seen an increase in the volume and sophistication of our support calls. These increases are primarily based on users wanting to put to use what they have learned so that they can expand their applications. As a result we feel it is critical to provide prompt, high level support as our customers explore the various tools for making the most of our products.

As a result we have made several staffing changes which we feel will not only maintain but also increase our responsiveness. With these changes to our highly trained support team we are projecting a 90% real time response to support requests in 2012. Our goal is to maximize real time response while minimizing the need for return call backs.

Click here for our new hours.

International Industrial Product Supplier Utilizes SmartSearch to help Green Efforts

Always proactive about efficiency, Reid Supply Company continuously seeks to leverage technology. Long aware of the advantages of content management, its challenge had been finding a solution with the necessary capabilities at the right price point.

Solution Profile:
Business: Industrial Supply
Company: Reid Supply Company
Objective: Leverage content management for greater efficiency and profitability

“Documents stored in SmartSearch are backed up electronically each day so they can never be damaged, destroyed or lost. In addition, SmartSearch has given us a way to track expenses across departments by project number, an important capability we did not have with our existing ERP system.”
- Stephen Holt, Controller, Reid Supply Company

Click here to see how SmartSearch became an efficiency multiplier for Reid.

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