Documentation Update!

The new SmartSearch Configuration Guide is now available on the Support & Developer's Forum. This essential reference manual will help both users and administrators to get the very most of SmartSearch by exposing you to functionality you may not be aware even existed. Whether it's a simple change to the color of your Post-It notes or creating a dynamic pick list, the SmartSearch Configuration guide will provide detailed instructions on how to get the answers you need.

Each year Square 9® Softworks updates its product documentation by incorporating any Tech Briefs released throughout the year in conjunction with Service Packs into our product documentation. This year the result is a comprehensive resource guide which is sure to benefit anyone who uses SmartSearch. By combining and replacing the former User and Administration Guides into one single volume, users and administrators are sure to find the answers they need, quickly and efficiently.

In addition the new SmartSearch Configuration Guide, we gave also updated the installation guides for both demonstration and standard server installations. To access any of the new SmartSearch product guides visit the Support & Developer's Forum today.

Best regards,

Scott Worroll
Marketing Manager

SmartSearch Administrators - User Manager Available July 11th

Administrators can now get a better handle on their license consumption through the use of the SmartSearch User Manager module. Previously only available to users of Web XChange, User Manager has now been extended to LAN based installations as well with the release of Service Pack 3.2.1 on July 11, 2011.

SmartSearch Administrators can now see who is currently logged into the system, log off users from the system or set auto log off parameters globally for all users through a convenient User Manager Panel.

Visit the Support & Developer's Forum on July 11, 2011 to learn more about User Manager or to download Service Pack 3.2.1.

ARC installs SmartSearch based on recommendation; Saves $95k within 1 year

Do you know of another company that works with high volumes of printed documents that could benefit from a greater efficiency and customer service?

You might want to share the following Case Study with them brought to you by premier Square 9® reseller Conversion Technologies Inc.

ARC is the premier financial settlement company serving the travel industry. Since 1984, ARC has served as the transaction clearinghouse between the travel agency community and airline carriers. In 2010, ARC settled more than 146 million ticket transactions valued at close to $80 billion between 16,000 accredited travel agents and more than 190 airline carriers.

ARC now utilizes Square 9® Softworks' SmartSearch Corporate Edition with more than 50 concurrent users. Individual information owners scan and index documents directly into SmartSearch. Authorized users can then retrieve documents instantly when needed and, if necessary, share them via e-mail with people in other locations, saving a great deal of time and many collective labor hours. When customers call, workers can respond immediately without having to hang up, obtain the information and call back later.

Solution Profile:
Business: Financial Settlement - Travel
Company: Airline Reporting Corporation (ARC)
Objective: Safeguard sensitive information; eliminate financial and operational risks from file damage or loss; centralize and streamline business processes to attain greater efficiency and improve customer service

When asked if ARC would recommend SmartSearch:

“Yes, we would recommend SmartSearch very highly! SmartSearch has been a genuine 'game changer' for us from efficiency, customer service and business continuity perspectives. SmartSearch is an excellent investment and a decision no one would regret.”
- Allison Mitchell, Senior Manager, Contract Administration

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