Introduction
• Faxing has long been a staple of the corporate office
setting. Over the past few years the technology of
faxing has greatly improved the productivity of office
workers by incorporating several of the advanced capture
technologies you may see today within advanced document
management software.
• By offering OCR, ICR, bar code recognition, image
enhancement capabilities, companies now have the ability
to automatically classify, extract semi or un-structured
data and route faxes electronically - this has provided
several advantages specific to business functions
such as: sales order entry, AP/AR related functions,
healthcare claims processing, manufacturing documentation,
etc
• With the advent of MFP (multi-function peripheral)
and digital photocopiers companies can leverage these
machines for distributed capture, allowing the fax
server to act as a remote capture point into SmartSearch.
Now geographically distributed offices and workers
can continue to collaborate, communicate and retrieve
critical documents from the central SmartSearch repository
• SmartSearch having roots in systems integration
have partnered with the leading fax server vendor
BISCOM
Fax Solution Sets
BISCOM – software based solution for enterprise or
SMB level fax capabilities
• FAXCOM – stand-alone fax server solution
• SaaS (Software as a Service)– for those companies
wishing to outsource the receiving and sending of
faxes, this hosted solution will provide browser
based access to faxes via the Internet
• BISCOM Delivery Server – for those industries
that require secure delivery of ftp documents, faxes
or email. BDS also provides numerous security and
reporting features to control and audit access to
the secure delivery.
What Is It?
• BISCOM is a best-of-breed solution that leverages
the robust capabilities of BISCOM’s FAXCOM fax server
and seamless integration with the SmartSearch product
line.
• SmartSearch Fax Enterprise utilizes the powerful
features of the BISCOM Advanced Fax Routing module
to dynamically read unstructured data from fax images,
apply business rules and route documents appropriately.
Using pattern matching OCR and ICR, SmartSearch Fax
can cleverly classify fax images based on the text
pulled from the image. Using this technology, fax
images that have been classified as invoices can be
routed to the AP department without any manual intervention.
Data from the fax image can be validated against ODBC
compliant data sources
Features
• With BISCOM, your organization - whether large or
small - can fully integrate fax, email and Internet
communications to do any - or all - of the following:
• Send SmartSearch documents as faxes through FAXCOM
print driver
• Receive faxes into the SmartSearch repository
• Generate workflow rules to route faxes
• Send email messages to fax machines
• Receive fax messages to an email address or printer
• SPAM Fax Filter feature, which either eliminates
SPAM traffic or quarantines it in a dedicated folder
• Send/receive faxes within an email application such
as Microsoft Exchange/Outlook, Lotus Domino/Notes
or GroupWise Mail
• Send/receive faxes within a Web browser application
• Receive fax jobs and deliver them as PDF files
• Fax and email automatically from host business applications
such as Oracle E-Business Suite, SAP, PeopleSoft,
and ERP
• Ensure secure delivery and reception of sensitive
information
• Track fax service activity and components with multiple,
detailed logs and status reports
• Support for fax over IP
• Developers of custom fax software applications can
interface with the FAXCOM fax server via a range of
Application Programming Interfaces (APIs).
Workflow Example
Sales Order Processing
• OCR is performed on each received fax to obtain
the “Order #”
• A barcode scan is performed on each received fax
to obtain the “Customer ID”
• An ODBC database lookup against the Customer ID
obtains a UNC path for the Customer and also their
“bill-to” information and credit terms
• Fax formatting
– The fax is converted to Searchable PDF
– The fax is renamed to include the Order # and
the date
– The fax is delivered to the correct UNC along
with a CSV file containing the “bill-to” information
and credit terms
– Or The fax is seamlessly imported into Smart Search
Business Case
• One of the leading healthcare providers in the Chicago
region, implemented distributed capture via fax server.
• Physicians now submit insurance claims via fax,
where the companies FAXCOM advanced fax routing service
classifies the fax by physician, patient and healthcare
location and then drops the faxes with XML data to
a directory where a script service populates the document
management system.
• This input triggers a workflow automation to one
of several workers. The fax server classifies the
incoming documents as either claims, prescription
requests, CMN (certificate of medical necessity),
insurance documentation, physician credentialing documents
like transcripts, medical certificates, recommendations,
application, etc – routes the document to the correct
department and sends notification with variable data
about the fax to a known departmental email address.
• By implementing “Smart Faxing”, the company realized
significant FTE savings as well as gained increased
speed in processing requests.
|
