SmartSearch protects your investment while minimizing your expenses through flexible support programs.

Square 9 Support Desk

Square 9 will be extending our help desk hours as of January 23, 2012. You will now have complete access to our support team from 8:30a to 7:30p EST, Monday through Friday each week (excluding holidays). We understand that questions arise after 5:00pm and we want to be here to help. We also want to ensure that our West Coast customers and resellers have the support they need throughout the business day.

Unlike many extended support hours where your call is routed off-shore and typically limited to the creation of a trouble ticket, we will have highly trained engineers standing by to take your questions. For anyone unfamiliar with our support team, don’t hesitate to reach out to them directly through email, phone or through our Support and development Forum. All contact information is provided below:

Email: support@square-9.com

Tel: (203) 789-0889 Option 2

SmartSearch Software Assurance

Through the SmartSearch Software Assurance program, your investment in SmartSearch is always protected. Through regular updates, this program keeps your installation current with the latest features, service packs and drivers. You will never find yourself on an unsupported platform or in a situation where your installation becomes obsolete.

Square 9 Softworks in conjunction with your local reseller combine the protection of your software investment with telephone and remote access support into a single value driven support plan.

To learn more about the SmartSearch Software Assurance program, contact your local reseller or Square 9 Softworks directly at marketing@square-9.com.