Square 9 Support
World Class Support
Please be advised, Square 9 will be closing early on Friday, May 23rd at 3:00 PM ET and will remain closed through Monday, May 26th in observance of Memorial Day. Business will resume with regular hours on Tuesday, May 27th, at 8:30 AM ET.
Get your questions answered in record time. We measure our support time in minutes, not days, because we want to keep you on track toward success. Transparency is key to a great relationship, so we share the number of calls in the queue and wait times.
Call: (203) 789-0889 Option 2
Email: support@square-9.com
Wait time
Create a Support Ticket
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The Square 9 Cloud Platform
Thinking About Moving to the Cloud?
Join the many organizations migrating to Square 9’s cloud for a smarter, more secure, and cost-effective approach to information management. Our cloud platform delivers scalability, flexibility, security, and a faster ROI, helping you future-proof your business.
Talk to Us- Avoid upfront IT costs with user-based pricing and multiyear rate locks.
- Scale resources instantly without expensive hardware for seamless collaboration.
- Get expert-managed security, daily backups, penetration testing, and compliance.
- Let Square 9 manage infrastructure while your team focuses on innovation.
More Support Options
API Resources
Review the document indexing, storage, and retrieval functions available in the GlobalSearch API.
Collaboration Portal
Square 9 Softworks online remote support and collaboration portal.
Support Terms
All Square 9 customers are protected by our robust support agreement—read all the legal stuff here!
Latest Releases
Review and download the most recent and legacy Square 9 software products.
System Requirements
Read up on the basic device and system functionality you’ll need to run various Square 9 software products.
Knowledge Base
Product documentation for in-depth technical information about our solutions.
