Square 9 Support

World Class Support

Please be advised, Square 9 will be closing early on Friday, May 24th at 3:00 PM ET and will remain closed through Monday, May 27th in observance of Memorial Day. Business will resume with regular hours on Tuesday, May 28th, at 8:30 AM ET.

Get your questions answered in record time. We measure our support time in minutes, not days, because we want to keep you on track toward success. Transparency is key to a great relationship, so we share the number of calls in the queue and wait times.

Call: (203) 789-0889 Option 2

Email: support@square-9.com

Cases in queue
Minutes average
Wait time

Create a Support Ticket

Describe your problem, share your best contact information, and we’ll be in touch momentarily.

Square 9 Updates

Should you consider moving to the cloud?

By moving to the cloud, you’ll gain a maintenance free, infinitely scalable, reliable, compliant, and secure solution for the capture and storage of your information. Want to find out if the cloud makes sense for you? It takes just a short call to determine if you’ll benefit. There’s no obligation.

Talk to Us
  • Anytime access to your critical documents from anywhere
  • Business continuity during a natural disaster, power outage, or global pandemic
  • A provider who has taken the steps to be SOC 3 and HIPAA certified
  • A cost-effective choice

More Support Options

API Resources

Review the document indexing, storage, and retrieval functions available in the GlobalSearch API.

Collaboration Portal

Square 9 Softworks online remote support and collaboration portal.

Support Terms

All Square 9 customers are protected by our robust support agreement—read all the legal stuff here!

Latest Releases

Review and download the most recent and legacy Square 9 software products.

System Requirements

Read up on the basic device and system functionality you’ll need to run various Square 9 software products.

Knowledge Base

Product documentation for in-depth technical information about our solutions.

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