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Square 9 Blog - Customer Service
Breaking Down Silos: The Role of Intelligent Information Management in Building Collaborative Workplaces
Organizational silos, or isolated groups within a company, often operate independently with limited communication and information sharing. This separation among your workforce can lead to process bottlenecks, hampered communication, and […]
Beyond ROI: Measuring The True Impact of Intelligent Information Management
Return on investment (ROI) is a crucial component of measuring the success of business solution implementations, ensuring your organization sees financial gains as a result. While important to consider, ROI […]
2024 Recap: A Year of Service and Success with Customer-Backed Recognition from Gartner
With 2024 quickly coming to a close, We’d like to take a moment to highlight some of the incredible feedback and recognition we’ve received from customer reviews through Gartner Digital […]
IIM for Manufacturers: How to Conquer Compliance, Elevate Efficiency, and Enhance Customer Service
Hectic audits, inefficient back-office processes, and difficult-to-fulfill customer requests are all familiar challenges for Manufacturing plants, most of which stem from information management challenges. As a manufacturer, how do you […]
Digital Transformation Done Right; How Well Implemented Solutions Can Help Your Company
Talk about digital transformation across industries in recent years has quickly shifted from these transformations being game-changing to an imperative for companies’ long-term viability. And while this talk may seem […]
4 Key Elements for a Positive Customer Experience
All businesses strive to deliver a positive customer experience. After all, loyal customers are the life-blood of most successful models, providing continued business, constructive feedback, and favorable brand awareness. Positive […]
5 Benefits of Square 9’s Knowledge Base and How It Makes a Difference
As the developers of award-winning enterprise content management (ECM) solutions, Square 9 is committed to keeping up with the high demands of an information-intensive world by providing reliable and prompt service. […]
Drive Through Paperwork with Document Management Software for the Transportation Industry
According to the U.S. Department of Transportation’s Annual Statistics Report, the transportation industry is driving the economy at an all time high, connecting over 7.6 million business establishments with customers, suppliers, […]
Customer Success Story: GlobalSearch Document Management for Local Government
Did you know, that the average government employee manages over 10,000 sheets of copy paper each year? Most of which, is discarded or misplaced overtime. From a small city office […]
An Agile Approach to Successful ECM Project Delivery
It is often thought that price factors are the main reason for high customer turnover. While this is sometimes the case, we believe customer retention is directly impacted by the […]
Enterprise Content Management: 5 Ways to Boost Business Efficiency
Regardless of the industry or size of your organization, there are many reasons why Enterprise Content Management (ECM) software is important to your business. By implementing an ECM system, you can streamline […]
Solving Everyday Challenges With Digital ECM Transformations
Documents, data, decisions, oh my! It’s no wonder why paper-driven processes are becoming increasingly overwhelming for businesses to manage. 47% of organizations admit the need to hold something physically remains the primary […]
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