All businesses strive to deliver a positive customer experience. After all, loyal customers are the life-blood of most successful models, providing continued business, constructive feedback, and favorable brand awareness. Positive experiences create this kind of loyalty, showing a level of dedication from the provider that customers often feel is well worth returning. But what makes… Read More

As the developers of award-winning enterprise content management (ECM) solutions, Square 9 is committed to keeping up with the high demands of an information-intensive world by providing reliable and prompt service. Square 9’s new online product resource hub has the information you need the moment you need it! From enterprise content management to web forms… Read More

According to the U.S. Department of Transportation’s Annual Statistics Report, the transportation industry is driving the economy at an all time high, connecting over 7.6 million business establishments with customers, suppliers, and workers. That’s why it’s no surprise that businesses in the transportation and logistics industry are shuffling loads of paperwork between invoices, packing slips,… Read More

Did you know, that the average government employee manages over 10,000 sheets of copy paper each year? Most of which, is discarded or misplaced overtime. From a small city office to a national level, government entities are heavily burdened with paperwork. To protect the community, meet economic needs, and ensure high quality service to citizens,… Read More

It is often thought that price factors are the main reason for high customer turnover. While this is sometimes the case, we believe customer retention is directly impacted by the quality of customer service. But providing exemplary customer service is not always easy, especially when it comes to software. After an order is placed, traditional… Read More

Regardless of the industry or size of your organization, there are many reasons why Enterprise Content Management (ECM) software is important to your business. By implementing an ECM  system, you can streamline all of your day-to-day document demands. From efficiency, security and collaboration, smart content management will allow you to improve each, so you can spend less… Read More

Documents, data, decisions, oh my! It’s no wonder why paper-driven processes are becoming increasingly overwhelming for businesses to manage. 47% of organizations admit the need to hold something physically remains the primary reason for continued paper usage. Yet the demand for paperless communications is rapidly increasing for 65% of those same survey respondents. That’s why… Read More

As business continues to move digital, it’s time to think about the productivity of your employees, and the overall efficiency of your organization. In today’s busy tech world, you must ensure that your company is available to work whenever, wherever you are. Having that immediate access to your documents is more important than ever.

ISO 9001 standards are a set of quality management guidelines designed to ensure that superior efficiency and customer service are met through structured document regulations. Commonly a requirement of government and manufacturing entities, meeting ISO 9001 standards has become increasingly popular for large and small businesses alike – and the competitive pressure for new companies… Read More