4 Key Elements for a Positive Customer Experience

4 min • By Sam Young • Posted Mar 18

All businesses strive to deliver a positive customer experience. After all, loyal customers are the life-blood of most successful models, providing continued business, constructive feedback, and favorable brand awareness. Positive […]

5 Benefits of Square 9’s Knowledge Base and How It Makes a Difference

2 min • By Allison Kiely • Posted May 28

As the developers of award-winning enterprise content management (ECM) solutions, Square 9 is committed to keeping up with the high demands of an information-intensive world by providing reliable and prompt service. […]

Drive Through Paperwork with Document Management Software for the Transportation Industry

3 min • By Lauren Ford • Posted Feb 25

According to the U.S. Department of Transportation’s Annual Statistics Report, the transportation industry is driving the economy at an all time high, connecting over 7.6 million business establishments with customers, suppliers, […]

Customer Success Story: GlobalSearch Document Management for Local Government

< 1 min • By Lauren Ford • Posted Oct 8

Did you know, that the average government employee manages over 10,000 sheets of copy paper each year? Most of which, is discarded or misplaced overtime. From a small city office […]

An Agile Approach to Successful ECM Project Delivery

3 min • By Lauren Ford • Posted Oct 31

It is often thought that price factors are the main reason for high customer turnover. While this is sometimes the case, we believe customer retention is directly impacted by the […]

Enterprise Content Management: 5 Ways to Boost Business Efficiency

3 min • By Alyssa Anderson • Posted Jul 11

Regardless of the industry or size of your organization, there are many reasons why Enterprise Content Management (ECM) software is important to your business. By implementing an ECM  system, you can streamline […]

Solving Everyday Challenges With Digital ECM Transformations

3 min • By Alyssa Anderson • Posted Jun 12

Documents, data, decisions, oh my! It’s no wonder why paper-driven processes are becoming increasingly overwhelming for businesses to manage. 47% of organizations admit the need to hold something physically remains the primary […]

Mobile Document Management Software: Anywhere, Anytime Access

3 min • By Alyssa Anderson • Posted May 27

As business continues to move digital, it’s time to think about the productivity of your employees, and the overall efficiency of your organization. In today’s busy tech world, you must […]

The Competitive Advantage of Compliance Part II. ISO 9001

3 min • By Lauren Ford • Posted Nov 13

ISO 9001 standards are a set of quality management guidelines designed to ensure that superior efficiency and customer service are met through structured document regulations. Commonly a requirement of government […]

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